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WhatsApp for Small Business

With over 2 billion users, WhatsApp is the most direct way to reach your customers. Small businesses use WhatsApp groups for customer communities, channels for product updates, and the Business API for automation. Here's everything you need to get started.

Pro Tips for Small Business

1

Switch to WhatsApp Business — it's free and offers catalog, quick replies, and labels.

2

Create a WhatsApp Channel for product announcements and promotions.

3

Use groups for VIP customers, loyalty programs, or community building.

4

Add a WhatsApp click-to-chat widget on your website for instant customer support.

5

Use labels to organize conversations: New Customer, Pending Payment, Completed, etc.

6

Schedule messages during business hours to maintain work-life balance.

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